A CONVERSATION THAT MATTERS

Too often, the work of traffic management professionals goes unnoticed—until something goes wrong. The 2025 Traffic Management Association of Australia (TMAA) Conference turned that narrative around, offering a powerful stage to celebrate the professionalism, resilience, and human stories of those on the frontline of road safety.

One such story was that of Lisa Hooper, a standout team member from Altus Traffic WA, who was recognised as a TMAA Traffic Controller of the Year finalist and invited to take part in an on-stage panel discussion alongside her fellow nominees.

The panel discussion at the TMAA Conference offered a rare and candid look into the lives of traffic controllers across Australia. Facilitated by thoughtful and reflective questions from Britt O’Dwyer, National Board Representative and Chair of the WA Division for the Traffic Management Association, the discussion explored what drives TCs to enter the profession, how they navigate the pressures of the role, and what changes they’ve seen over time.

A Career Built on Purpose and Resilience

Every traffic controller has a story — a journey that led them to a career that demands focus, patience, and resilience. Lisa’s story is no different. What sets her apart is her ability to turn everyday challenges into opportunities to lead with strength and compassion.

With years of experience on the ground, Lisa has faced everything from extreme weather and high-pressure environments to moments of unpredictability that test even the most seasoned professionals. Yet, she continues to approach each shift with purpose — knowing that every decision she makes, plays a role in keeping people safe.

Beyond her day-to-day responsibilities, Lisa has become a mentor to new recruits, a trusted voice among her peers, and an advocate for safer working conditions. Her commitment goes beyond the job description — it’s about raising the bar for what traffic management can look like when it’s led with integrity, empathy, and a deep sense of responsibility.

The Human Cost of Keeping Roads Safe

One of the most powerful themes to emerge from the panel was the growing issue of public abuse toward traffic controllers. Lisa spoke with honesty, highlighting how the job’s inherent challenges are made even more difficult by the increasing instances of verbal and physical abuse from the public.

She emphasised the emotional toll it takes when efforts to protect drivers, pedestrians, work crews — and themselves — are met with hostility rather than respect. It was a sobering reminder that beneath the high-vis gear and signage are real people, each deserving dignity and safety as they carry out essential work.

Evolving with the Industry

The conversation also touched on how traffic management is changing — for better and for worse. Improvements in safety equipment and digital tools have streamlined some processes, but increased road activity and public pressure have brought new complexities to the role.

Lisa highlighted the importance of ongoing training, strong leadership, and mental health support in helping traffic controllers adapt and thrive in an ever-changing environment.

Advice for the Next Generation

When asked what advice she’d give to someone just starting out, Lisa was clear and confident — encouraging newcomers to value themselves, stay alert, ask questions, and speak up when something doesn’t feel right, whether it’s about safety, treatment, or support.

Lisa’s presence on stage alongside the other TMAA finalists who took part in the discussion, was more than a personal achievement — it was a testament to the incredible dedication of all traffic controllers across the country. She reminded us why it’s so important to continue advocating for better safety, respect, and recognition for those working at the frontline of road safety.